Cybersecurity often comes across as complicated, filled with technical jargon that leaves internet users feeling overwhelmed. At Whalebone, we believe security should be simple, approachable, and easy to understand. That is why we have released our new End Customer Portal – a platform designed to put the customer first and make security accessible to all, ensuring simple, user-centric cybersecurity.
The new GUI focuses on clarity and usability. Instead of flooding users with irrelevant or too technical information, we focus on what matters to them: how our service is keeping them safe, whether by blocking harmful sites or protecting their personal information. No annoying updates and other disruptions to the overall user experience. With a clean, modern design and clear information, users can quickly see what is important and how their telco’s product benefits them – all without needing any complex installations or technical expertise.
Clear GUI with essential information highlighted
We have also made the portal part of our white-label package, meaning telecom providers can easily rebrand it to match their own logos, colors, and style. All of this can happen within as little as one hour. This allows telcos to offer a fully customized experience that reinforces their brand while educating customers about cybersecurity.
The End Customer Portal also works as an education platform – with ready-made user onboarding and other touchpoints for further education
Our focus on simple language and positive communication ensures that users feel confident and secure, rather than overwhelmed by warnings. We want them to know they are safe, thanks to our service. Through easy-to-understand data visualizations and educational content, users are empowered to take charge of their own online safety.
Simple settings of additional features such as Parental Control
The End Customer Portal is just one of many out-of-the-box touchpoints offered by Whalebone. We perceive the user journey as something that needs to continuously deliver meaningful value to subscribers in order for them not only to stay subscribed, but also to feel, understand, and appreciate the overall value of their telco’s security product. Other touchpoints then often serve as triggers for users to access the GUI.
An example of a notification leading to the new End Customer Portal
By prioritizing usability, the new End Customer Portal increases adoption rates, giving telecom providers a product that is not only easy to implement but also drives customer engagement and loyalty. Security should never be something people shy away from – it should be something they embrace because it is simple, effective, and approachable. Our new, more attractive design makes the product easier to sell, while the focus on clear and simple communication reduces subscriber churn.
With the new End Customer Portal, staying safe online is your customers’ new default setting.